Internet Service Plans | Access Numbers | Wholesale Internet | Customer Support | Contact Us | Order Service NOW!
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About DialStream |
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SP Accelerator |
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Parent Company |
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DIALSTREAM IS MANAGED BY MIDWEST TELECOM - A MISSOURI CORPORATION
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New Customer Sales & Setup Assistance Our sales & support helpdesk is available 24 hours a day via telephone. If you are calling to signup, please make sure that you have your computer on and ready to setup your account. Also have your payment method ready. In order to signup for our services and have your account instantly activated, you must have an active e-mail account. Otherwise your account will take up to 72 hours to be activated manually. If you have a yahoo, or GMail.com email account, this will work best. Pre Sales Questions: CLICK HERE To Signup for Service NOW : 1-877-701-1108 Fax : 1-888-207-2311 Hours of Operation: 24/7 (Closed Thanksgiving & Christmas)
TO ORDER ONLINE - CLICK HERE
Acceptable Payment Methods:
ACH/Check Drafts are available on Phone Orders Only. Subject to Approval. *Payments Show on CC/Bank Statements as MTG INTERNET 1-800-868-1934
Technical Support / Billing Department Phone support is reserved for the most important function, getting online. Once you are connected to the internet, everything else is available via Support Ticket on our support website.
Billing concerns, accelerator activation or requests, and questions that do not affect your ability to connect to the internet must be submitted online through the support ticket system. Live phone support is not provided. Our account managers personally handle all support tickets, and we have found we can handle each case faster online in a fraction of the time.
SUPPORT CENTER:
Management Department Our management team handles all billing, escalated customer service issues, support tickets and upgrades. This reduces clerical errors, ensures timely resolution on issues, and increases speed of service activations. For this reason, management is only available live via phone for emergency cases, such as a network outage. No add-on services, or billing cases will be handled "on the spot" via phone. Visit our customer support site at www.dialupcenter.com to submit a support ticket/case.
Manager's Office (Toll Free) - 1-800-868-1934 EMERGENCY - Report an Outage: 314-329-3030 Ext. 0 Fax : 1-888-207-2311 General Manager: John H. Assistant Manager: Michelle J. Hours of Operation: Monday-Saturday 10AM to 4PM CST Except Thanksgiving, Christmas, New Years, and the Monday after Easter. A manager is also monitoring the network until 11PM CST everyday. |
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DialStream.net © 2005-2009 is a Subsidiary of Midwest Telecom Group, Inc