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1.  What makes you different from the other big providers?

What makes us different, is that all of our support is done by real computer technicians.   We staff our office with the very people who you trust with all your technical issues for your computer.  Its all 100% US based, all In-House.  We wouldn't have it any other way.

Reasons to make the switch:

1.  Reliable network management - No busy signals!

2.  Knowledgeable Support & Network Technicians Managing Our Network

3.  Easy to signup / Easy to cancel

2.  I'm having too many problems now with my current provider.  How do I know you wont have the same problems?

We are not allowed to speak for other providers or mention names, but we have seen the following issues:

- Consistently decreased session times for higher usage

- Completely change the Dialup Networking configuration of the PC  (Even after uninstall)

- Ad based dialers that slow the connection, and remain active during the entire internet session

- Targeted popup ads that increase VPS (value per subscriber) and additional income

- Charging a large flat rate or per minute charge for technical support.

**We do NONE of this.

3.  What is your Price Lock Guarantee?

The price lock guarantee, means that as long as you maintain your payments on time, if our prices change your price will remain the same.  You will be "grandfathered" into your current rate any time the plans, terms, or prices change.  Please note that this is not offered on every plan.

4.  Why don't you offer e-mail accounts to everyone automatically?

After a lot of research, we have come to the agreement, that e-mail would only be activated by request.  Only 55% of our subscriber base uses standard e-mail service with us.

We no longer provide POP3 E-Mail Service.  It is web mail access only.

After checking out all the free e-mail providers, we suggest an e-mail account with YAHOO.  They have a great spam and virus filter, and if you ever decide to change ISPs (We would hope not) your e-mail isn't affected.

5.  Why do you offer access in different 'Networks'

We offer internet access to several networks, because we have found that our standard  network (Network 1) did not provide the coverage we need to serve our customers.  We have grouped with other nationwide networks to fill these gaps.  Of course, there are some towns that have been monopolized by their phone companies, or a single ISP that has their own equipment, locking in their customer base at very high rates. We cannot cover some of these areas.

Why do we separate our networks? Simple.  Operations costs.  Each network or group has its own usage system and prices for us, so of course that changes the rates.  We are an honest ISP.  No lies. No hassles.  Just service you want for great prices.  If we put all of our networks together, there would be an overall higher price.

6.  I do not have a credit card.  May I still order service?

Due to the highly discounted pricing of DialStream, and the risks involved with processing payments, the only payment methods we allow are Visa, MasterCard, AMEX, Or Debit cards with any of these 3 logos on them.  If you need to have more payment methods available to you, you may want to consider a premium ISP.

7.  What things should I know about internet service with your company, or any other company that offers DUN based internet service? 

SMTP Port 25 is partially blocked on most networks, but most POP3/SMTP email service provides have an alternate port for you to use.  Most mail providers will have an alternative outgoing mail port for you to use so this wont be a problem.

Please make sure that you keep your spy ware down on your machine, and that you keep a steady antivirus system going on your machine.  Some spy ware try to ping their source with information about your surfing habits, or to let them know things that's happening with your pc.  Some also knock your connection from the net.  We understand that some computers are too slow to accept anti virus software, but its essential for internet users.  Please check out our advanced support area if you have been given access, for great downloads.

We suggest AVG Anti Virus Free Edition, and Spy Sweeper, Which is only $29 per year.

The following thing may affect your connection or your computer.

- Level 1 and 2 viruses (Those of higher threat)

- Trojan Applications

- Data Miner Ad Bots (Spy Ware or Spy Bots)

- Unauthorized software on your pc - downloaded from supposed 'free' websites.

8.  I just had a hard time canceling with my previous provider.  How simple do you make it to cancel?

Canceling is as simple as filling out a short cancellation form on our support website at http://www.dialupcenter.com .  Please make sure that you submit your cancellation requests by the 20th, to prevent being billed for the upcoming month.

9.  Do you offer a trial for service?

I am sorry, but we do not provide trials on internet service.  In our experience too many end users abuse free trials for free internet.

10.  Do you offer technical support?

We have a fully featured online support center.  For customer purchasing our premium line of service, we do offer free phone setup assistance, and tier 1 support.  This service is offered 7 days a week, from 9AM to 9PM, Central Time.  Our service center is based in the United States, and supports all versions of Windows, and newer releases of Mac.

11.  Do you have offer Multilink / Static IPs, Parental Controls / Newsgroups?

I am sorry, we do not offer any of these services.

*This question was combined to reduce the length of our FAQ Section.

12.  Do you provide a money back guarantee if I cancel service?

We do not.  here is an explanation of how this works:

All orders received are verified within 24 hours.  Any fraudulent orders, or attempts will be prosecuted to the fullest extent of the law.  We collect 12 types of data during to order to prevent any fraud attempt, and work closely with the local governments of all 50 states.  We reserve the right to use proxy bypass and Caller ID bypass technology to ensure orders are legitimate.  Any number coming from a proxy, or VOIP backend, will cause Midwest Telecom to terminate the account.

Legitimate customers who wish to cancel, but to now allow Midwest Telecom the allocated time to process cancellation or do not abide by our TOS to cancel may be prosecuted accordingly.  Customer is responsible for any chargeback's inappropriately reported, and Midwest Telecom reserves the right to post past due penalties and fees to the credit bureaus.   Once an end user has authenticated (Logged in successfully) on an account they are responsible for paying for that account for the current month.