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MTG Accelerators |
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Terms of Service - ACI Technologies LLC, A Missouri Corporation
This Internet Provider Is managed by Midwest Telecom, DBA MTG Internet Services
Midwest Telecom Is A Registered Missouri Corporation (Midwest Telecom Group, Inc)
Formally Known as ACI Internet & Family Of Internet Service Providers
http://www.acitech.net
http://www.mtgtelecom.com
1. INTRODUCTION:
MTG provides its Nationwide Internet Access, as they may exist from time to time ("Services"), to users who pay a monthly, quarterly, or annual service fee to subscribe to the Services ("Members"). By establishing an account, you agree to be bound by this agreement and to use the Services in compliance with this agreement, our Acceptable Use Policy and other policies. MTG Internet is managed by the Midwest Telecom Group, and headquartered in Central Missouri.
If you do not agree to the terms and conditions of this agreement, including any future revisions, we suggest you not use our Services. If you are a current Member, please terminate your use of the Services under Section 6.
2. SUBSCRIPTION REQUIREMENTS:
Members must be at least 18 years old. Local access dial-up numbers may not be available in all areas. You are solely responsible for determining if use of a particular dial-up number will cause you to incur long-distance, toll or other charges. MTG is not responsible for any long-distance, toll or other telecommunications charges you incur. Current prices for MTG Services are posted throughout our websites. These rates may also be obtained by calling (800) 868-1934 8am to 5pm weekdays, Central Standard Time. MTG reserves the right to change prices, policies and institute new fees and or policies at any time.
3. PAYMENT OBLIGATIONS OF A MEMBER.
Accepted payment methods are Visa and MasterCard
Approval required paying via AMEX, PayPal or Direct Checking Account or Savings.
A. Members must provide MTG with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information. We accept Visa and MasterCard.
B. Report to MTG all changes to this information within five (5) days of the change. Members are responsible for any changes to their account, and making sure MTG has accurate, up to date payment and contact information at all times.
C. Members having questions regarding charges to an account should contact MTG Billing Via Support Ticket at www.dialupcenter.com using the “Open a Ticket” Link provided. Phone support & Sales departments do not have sufficient privileges to handle these cases.
D. Member agrees that any payment concerns, discrepancies, or grievances will go through MTG first. Member will be solely responsible for any penalties, chargeback fees, and surcharges from the card issuing our merchant processing bank.
E. Should a member refuse to pay any negative balance or dues, MTG reserves the right to report all negative balances to Equifax, Trans Union, Experian, or ChexSystems as Key derogatory.
F. Surcharges – User is subject to the following surcharges as one time or monthly depending on case.
a. Local CLEC & ILEC Tariffs & Universal Line Charges – Varies. $0.00-.$0.86 depending on phone carrier and carrier network.
b. Setup Fees – a $3.95- Setup Fee may apply on your account. ($3.95 per service activated)
c. Chargeback Fee - $25.00 For Visa, MasterCard, $40 for AMEX, $35 for ACH
d. Non Sufficient Funds (NSF)- $25.00
e. Credit Card Declines - $1.95 on Re-bill. Up to 2 re-bills per payment cycle.
f. Suspension Release Fee - $3.95 one time fee for accounts manually unsuspended.
4. CREDIT CARD & DIRECT CHECKING/ SAVINGS ACCOUNT PAYMENTS:
All credit card payments will be processed as MTG Internet Services.
All Visa, MasterCard and AMEX charges are automatically billed to the member's credit card on the day of sign up and the 24th day of each month until the account is cancelled. Payments are collected on the 24th to prepay for the upcoming month. If a payment is declined, there will be a $1.95 surcharge, on any re-bill attempts. Customer will be notified of payment status via e-mail monthly, if the customer has an email address on file.
All ACH Payments will be processed at MTG Internet. ACH Payments are initiated on the 20th of the month. If payment is returned as non sufficient funds (NSF), we reserve the right to re-bill for payment 2 additional times, and a $25 surcharge will apply. There are no exceptions.
Past due accounts that are not brought current within 5 days of the notice of suspension are subject to possible account termination. There will be a $10 Re-Activation Fee on any accounts terminated then later re-activated. All payments are non-refundable, there are no refunds expressed or
implied with this service. The company listed on the credit card statement will be MTG Internet. MTG will not be responsible for any charges or expenses (e.g for overdrawn accounts, exceeding credit card limits, etc.) resulting from monthly service charges billed by MTG.
5. TERM OF AGREEMENT:
Continued use of the services constitutes acceptance of this agreement and any future versions. If you are dissatisfied with the Services or any related terms, conditions, rules, policies, guidelines, or practices, you’re sole and exclusive remedy is to discontinue using the Services by terminating your account.
6. CANCELLATION:
MTG DOES NOT ACCEPT PHONE CANCELLATIONS OF SERVICE.
You may terminate your account at any time and for any reason by providing notice of intent to terminate to MTG by:
A. Mail: Send a Letter In writing to MTG with Your Username & Password. Please include the reason for cancellation.
MIDWEST TELECOM
PO BOX 220582
ST. LOUIS, MO 63122
ATTN: ACCOUNT MANAGEMENT
B. Cancellation Support Ticket: Send a cancellation ticket through the support site at
**OPTION B IS THE FASTEST, MOST SECURE & RELIABLE MEANS OF ACCOUNT CANCELLATION.
Cancellations are processed on the 20th of the month. Cancellations received after the 20th are processed in the next month’s cycle, and customer is still liable for service for the next cycle. Do not submit multiple times because you did not receive a confirmation cancellation the next day, because we don’t process cancellations everyday. (ALL CANCELLATIONS ARE PROCESSED ON THE 20th OF THE MONTH) If you have not received confirmation of your cancellation by the 21st, call management at (314) 329-3030, do not call the 800#, as your call will not be forwarded.
To protect you and for security purposes, all requests for cancellations or changes will require your user name and password. MTG may terminate this agreement, your password, your account, or your use of the Services, for any reason, including, without limitation, if MTG, in its sole discretion, believes you have violated this agreement, our Acceptable Use Policy, or any of the applicable user policies. MTG will provide a termination notice to you by: email addressed to your email account. All notices to you shall be deemed effective immediately. Sections 3, 9, 10, and 12 of this agreement shall survive termination of this agreement.
7. ACCOUNT, PASSWORD, AND SECURITY:
You must keep your password confidential so that no one else may access the Services through your account. Sharing your account is prohibited, your account is for your exclusive use only. You must notify MTG immediately upon discovering any unauthorized use of your account.
8. EXTENT OF USE:
An "Unlimited" access account does not constitute a dedicated connection. MTG intends it to be for an unlimited amount of time "manually" making use of the connection (ie: a individual human being sitting at a computer). This service is intended for reasonable usage. MTG employs a 10 minute inactivity timer as well as a 4 hour network cutoff timer to ensure fair access to all customers. Anyone attempting to remain on line continuously by automatically redialing after being disconnected may be cancelled in order to protect our network resources and maintain Service availability for others.
A “Usage Cap” may be enforced at any time on any network. On a usage monitored account, if the username is user@dialpop.net , user is expected to use less than 150 hours per month, which is 5 hours per day, everyday. If the account is username@worldnetglobal.net use is allowed to use up to 300 hours per month, which is 10 hours per day, everyday. If the account is any other domain/realm other than @dialpop.net or @worldnetglobal.net, the allocated allowance is up to 6.5 hours per day average each calendar month. Monthly time allocation and billing cycle resets at 4PM CST on the last day of the calendar month. (24:00 Midnight GMT -0)
Additional Realms & Usage Caps:
Each Realm Below has both usage & Network Restrictions
@dialpop.net – 150HRS Networks 1-3 Enabled Basic Support Only
@worldnetglobal.net – 300HRS Networks 1-6 Enabled Basic Support Only
@myworldnet.net – 300HRS Networks 1-6 & PREMIUM SUPPORT ENABLED
@xxxxstream.net - 150HRS Networks 1-3 Only Basic Support Only (Unless Specified)
@gotfaith.cc – 200HRS Networks 1-3 & PREMIUM SUPPORT ENABLED
@ccisp.org – 300HRS Networks 1-6 & PREMIUM SUPPORT ENABLED
@mointernet.net – 300HRS Networks 1-6 & PREMIUM SUPPORT ENABLED
@dialupcenter.net – 150HRS Networks 1-3 & PREMIUM SUPPORT ENABLED
@acitech.net – 744 HRS (UNMETERED) – Networks 1-3 Unmetered Attended Access Basic Support
@mwconnection.net – 300HRS Networks 1-3 & PREMIUM SUPPORT ENABLED
@eccoxxxx.net – 150HRS Networks 1-2 Only Basic Support Only
A “Management, Agent, or Affiliate coupon” is issued for the purpose of singing up for an identical account of the customer or client given the referral ID. These accounts are normally have specific features that supersede any on the ISP website.
Coupons beginning with 8#### = Management Issued Coupon
Coupons beginning with 3#### = Basic Authorized Agent Coupon
Coupons beginning with 2#### = Master Distributor Coupons
Coupons beginning with 6#### = Affiliate / Authorized Online Agent Coupon
“Usage Immunity Restrictions” are referred to as accounts that my login freely without paying attention to usage, caps, or general package features. Only management can issue this account type. Please call MTG Management at 314-329-3030 for more information.
9. EMAIL USE AND SPAM:
Email accounts are limited to 10MB in terms of storage. It is suggested that Emails be downloaded each time mail is fetched and stored on the server for no longer than 60 days. MTG is not responsible for any email that is lost.
Using a MTG account for the purposes of sending SPAM is prohibited. Tampering with
the return address or route report on an email message or Usenet newsgroup is prohibited. Anonymous transmission of any sort is prohibited.
SPAM is defined as any unwanted and unsolicited transmission of data through email and UseNet newsgroups. It includes but is not limited to: advertisements for goods or services, chain letters and multi-level marketing, off topic postings to mailing lists or newsgroups, any message sent to more than 5 newsgroups or 3 list owners.
Any violations will be considered a breach of this agreement and will result in the immediate cancellation of all services without warning.
10. AVAILABILITY OF THE SERVICES:
MTG may change its POP numbers at any time. MTG reserves the right to direct Members to use certain numbers to access the service or to restrict use of specific access numbers. User names, passwords and email addresses are MTG's property and MTG may alter or replace them at any time.
11. THE MTG INTERNET OATH OF PRIVACY:
MTG will not give out your email address and/or personal information to any 3rd party entity, with the exception that if MTG is acquired, it may have to provide this information to the purchaser of the business so they can continue providing service to you.
12. DISCLAIMER OF WARRANTIES and LIMITATION OF LIABILITY. EXCEPT FOR CERTAIN PRODUCTS AND SERVICES SPECIFICALLY IDENTIFIED AS BEING OFFERED BY MTG.
MTG does not control any materials, information, products, or services on the internet. The internet contains unedited materials, some of which are sexually explicit or may be offensive to you. MTG has no control over and accepts no responsibility for such materials. You assume full responsibility and risk for use of the services and the internet and are solely responsible for evaluating the accuracy, completeness, and usefulness of all services, products, and other information, and the quality and merchantability of all merchandise provided through the service or the internet.
The services are provided on an "as is" and "as available" basis. MTG does not warrant that the services will be uninterrupted, error-free, or free of viruses or other harmful components. MTG makes no express warranties and waives all implied warranties including, but not limited to, warranties of title, no infringement, merchantability, and fitness for a particular purpose regarding any merchandise, information or service provided through MTG or the internet generally. No advice or information given by MTG or its representatives shall create a warranty. MTG and its employees are not liable for any costs or damages arising directly or indirectly from your use of the services or the internet including any indirect, incidental, exemplary, multiple, special, punitive, or consequential damages. In any event, MTG's cumulative liability to any member for any and all claims relating to the use of the services shall not exceed the total amount of service fees paid during a one month period.
13. INDEMNIFICATION:
Customer agrees that it shall defend, indemnify, save and hold MTG harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against MTG, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless MTG against liabilities arising out of: (1) Any injury to person or property caused by any products sold or otherwise distributed in connection with MTG's server; (2) Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) Copyright infringement and (4) Any defective products sold to customer from MTG 's server.
14. AGENT REFERRED CUSTOMERS
If subscriber was referred to MTG Midwest Telecom by an Affiliate, or Authorized agent, please keep in mind that the agent’s sole partnership with ACI/MTG is to offer internet services, and to provide initial setup assistance with the account.
By subscribing to an agent, agent is not to be held liable for anything whatsoever, to include access to services, suspensions or terminations, clerical updates to account, or account terminations. It is the customer’s sole responsibility to use the proper channels to contact and utilize support ticket services and phone support with ACI/MTG in regards to the account.
15. UTILIZATION OF SUPPORT & BILLING CHANNELS
By default, if customers request for support is non-related to actual internet access, customer must use the support ticket system, and allow 3 business hours for resolution. If request is sent after 5PM CST, request must be allowed until 10AM CST the following business day for resolution. Most support tickets are handled within 30 minutes of receipt.
For customers that cannot access the internet, it is asked that you use the Self-Help guide first to make sure that fault for inability to access the net is not on PC/customers end. This significantly reduces wait time. 80% of Support related issues are customer end, and due to improper login/format or incorrect usage of access numbers.
All billing, cancellation, domain, web hosting or acceleration account issues must go through the online support system first. Standard support resolution times will apply.
Excessive phone based inquiries may result in loss of free phone support privileges, or a $3.00 monthly fee will be added to your monthly service charges.
Support tickets and phone support for technical assistance are solely to be used for accessing services. Once the issue has been concluded to be a hardware customer end problem, and you have been referred to consult with a reputable computer technician, we are no longer responsible for technical issues until these problems have been addressed.
16. RIGHT TO AMEND TERMS OF SERVICE
This agreement, and MTG's other user policies posted on MTG's Web site constitute the entire agreement between you and MTG with respect to your use of the Services.
MTG may revise, amend, or modify this agreement, and any other user policies and agreements, at any time and in any manner without prior notice. All amendments are made affective immediately unless otherwise notified.